Timestamp Group aggregates several leading Portuguese IT solutions and services companies around the concepts of excellence and knowledge sharing. We are committed to technological leadership, based on the quality of our service and technological solutions, supported by continuous training and certification.

Responsibilities:

• Managing all aspects of QoS and Service Ownership for Network Products
• Define and document operating models for Network services
• Ensure operational readiness for Network products
• Ensure IPC (incident, problem and change) processes are implemented correctly
• Ensure availability and performance targets are met
• Management and governance of third-party vendors & suppliers
• Deliver service reporting for Network Products
• Develop, enhance and transform or change existing services
• Develop and manage service improvement plans
• Ensure the services delivered meet the global standards
• Build and maintain strong business relationships at a strategic level with customers
• Provide escalation support for incidents
• Liaison with Service Managers
• Delivery of global governance of services in scope

Main Skills:
• Expertise of service ownership within a Network environment in a large corporate environment (with ITIL preferably)
• Expertise managing competing priorities and ability to work as part of a team or independently
• Expertise with Network incident and problem management
• Expertise in change management, communication activities and mediation
• Expertise and understanding in the management and rollout of processes and organisation change
• Expertise in developing new Network services at Service Management level
• Expertise in driving Service Improvement Plans / QoS initiatives
• Expertise to manage service budgets and drive cost efficiencies
• proven expertise of managing supplier and service provider relationships
• Proven analytical, evaluative, and problem-solving expertise

Language Skills: 

• English Environment – Mandatory

Employee Benefits:

• Health insurance
• Flexibility in organizational routine
• Training and certifications
• Employee Support Program (in 5 areas, including psychology)
• Birthday and seniority gifts
• Monthly Happy Hour
• Benefits portal with attractive offers